Harrogate , North Yorkshire, United Kingdom
About us
Oakdale was established nearly twenty-five years ago and is highly regarded as a professional therapy provider. We are a not-for-profit community-based organisation and our team is united by a commitment to provide flexible, bespoke, evidence-based, and high-quality clinical services to meet the particular needs of each of our clients as well as the requirements of commissioners for an appropriate, collaborative, value-for-money service.
The Oakdale Group provides a wide range of specialist assessments, including for autism, ADHD, and developmental trauma. Oakdale also provides a wide range of psychological therapies for children, young people, and adults. Many of our services are commissioned by the NHS, Local Authorities, and schools, and include services for NHS staff. Others are accessed by members of the public who pay for them privately, through medical insurance, or through our charitable arm.
The role
We are looking to employ an experienced administrator to work alongside our clinical teams who provide Neurodevelopmental Assessments and other commissioned services. The successful candidate will be required to provide comprehensive administrative services, including dealing with both incoming and outgoing telephone calls, booking appointments, managing inboxes and general office duties.
The post holder will need to work flexibly to help Oakdale meet, and overcome challenges, and be able to embrace change with enthusiasm. The successful candidate r will contribute towards the growth and positive reputation of the Oakdale Centre, its success and development, and most importantly the health and wellbeing of our clients.
The post holder’s duties will include:
Coordinating Oakdale’s activities undertaken within clinical services
Processing case administration and client information according to Oakdale’s processes
Taking client information and enquiries
Arranging appointments
Managing therapist’s’ diaries
Inputting information into our client databases
Typing and sending letters and appointment emails
Establishing and maintaining a room booking and coordination system
Inbox management
To be an integral member of the Oakdale team and contribute to its positive reputation and development
To undertake any other reasonable duties as may from time to time be required
Supporting Oakdale’s clinical and management teams
To comply with the requirements of the Centre’s policies and procedure
About you
Essential:
A minimum of 1 year of recent administration experience
Excellent written and verbal communication skills and a good telephone manner, with the ability to facilitate the resolution of issues
High level of attention to detail
Able to work on own initiative and to tight timescales in an often fast paced environment
Responsible, trustworthy and reliable
A team player with a positive and can-do attitude
Proactive, organised, methodical, adaptable and strong attention to detail
The ability to build effective relationships, inspiring trust and confidence within the organisation and externally
High level of personal and professional commitment
Experience using a range of IT systems and packages including databases
Knowledge of data protection and confidentiality
Desirable:
Experience of using Google Workspace
What we offer
Salary: £22,500 - £26,250 (FTE)
In return for the hard work and dedication from our teams, we offer the following benefits:
21 days annual leave plus bank holidays (rising after length of service)
Enhanced Occupational Sick Pay (OSP)
Enhanced pension
Cycle to work & enhanced car schemes
Simplyhealth Programme including Employee Assistant Programme, GP and priority physiotherapy access
Fully funded flu vaccines
Employee discount scheme
Technology salary sacrifice scheme for home appliances, tablets, mobiles, TV’s, fitness trackers and more
A supportive culture that values work-life balance including agile working and the option to apply for flexible working from day one.
Ongoing CPD (internal & external) - we work with experts to bring high-quality CPD to our teams, to help further their skills and knowledge and improve the support we provide
Interviews will be offered on an ongoing basis - please do not delay applying
Interviews will be offered on an ongoing basis - please do not delay applying
If you would like to apply for this position, please fill in the information below and submit it to us for consideration.
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