Neurodevelopmental Administrator

Horsforth, United Kingdom

About us

Oakdale was established nearly twenty-five years ago and is highly regarded as a professional therapy provider. We are a not-for-profit community-based organisation and our team is united by a commitment to provide flexible, bespoke, evidence-based, and high-quality clinical services to meet the particular needs of each of our clients as well as the requirements of commissioners for an appropriate, collaborative, value-for-money service.

The Oakdale Group provides a wide range of specialist assessments, including for autism, ADHD, and developmental trauma. Oakdale also provides a wide range of psychological therapies for children, young people, and adults. Many of our services are commissioned by the NHS, Local Authorities, and schools, and include services for NHS staff. Others are accessed by members of the public who pay for them privately, through medical insurance, or through our charitable arm.

The role

We are looking to employ an experienced administrator to work alongside our clinical teams who provide commissioned services including Neurodevelopmental Assessments. The successful candidate will be required to provide comprehensive administrative services, including dealing with both incoming and outgoing telephone calls, assisting with booking appointments, managing inboxes, sending Information Gathering questionnaires, uploading referrals and general office duties.

The post holder will need to work flexibly to help Oakdale meet and overcome challenges, and be able to embrace change with enthusiasm, this includes reception cover when required (including evenings). The successful candidate will contribute towards the growth and positive reputation of Oakdale, its success and development, and most importantly the health and wellbeing of our clients. 

About you

Essential:

• A minimum of 1 year of current administration experience

• Excellent written and verbal communication skills and a good telephone manner, with the ability to facilitate the resolution of issues

• High level of attention to detail

• Able to work on own initiative and to tight timescales

• Responsible, trustworthy and reliable

• A team player

• Proactive, organised, methodical, accurate, strong attention to detail

• The ability to build effective relationships, inspiring trust and confidence within the organisation and externally

• High level of personal and professional commitment

• Experience using a range of IT systems and packages including databases

Desirable:

• Experience of using Google Workspace

• Knowledge of data protection and confidentiality

What we offer

• 21 days annual leave plus bank holidays (rising after length of service) 

• Salary of £23,810- £26,250 (FTE)

• Enhanced Occupational Sick Pay (OSP)

• Enhanced pension 

• Cycle to work & enhanced car schemes

• Simplyhealth Programme including Employee Assistant Programme, GP and priority physiotherapy access

• Fully funded flu vaccines

• Employee discount scheme

• Technology salary sacrifice scheme for home appliances, tablets, mobiles, TV’s, fitness trackers and more

• A supportive culture that values work-life balance including agile working and the option to apply for flexible working from day one.

• Ongoing CPD (internal & external)  - we work with experts to bring high-quality CPD to our teams, to help further their skills and knowledge and improve the support we provide
  Interviews will be offered on an ongoing basis - please do not delay applying