Receptionist/Admin

Harrogate, North yorkshire, United Kingdom

ABOUT OAKDALE

Oakdale was established over twenty five years ago and is highly regarded as a professional psychological therapy provider. Our vision is to work together to transform lives.  

Oakdale’s mission is to provide wider, quicker access to high quality therapy and assessments across the age range; removing barriers and advocating for people; empowering them to thrive and sustain long term benefits from effectively managing their mental health. 

Much of Oakdale’s work is in the field of neurodevelopmental assessments and support and in the field of trauma and attachment difficulties.  Oakdale has clinical centres in Harrogate, Leeds and Halifax as well as delivering services from other consulting rooms in the North of England and remotely on a nationwide basis.

Many of our services are commissioned by the NHS and Local Authorities.  Oakdale also has private clients and a charitable arm.  We strive every day to be true to our values of Effectiveness, Inclusivity, Flexibility, being Principled, Innovative, Collaborative and Knowledgeable.

Oakdale’s multidisciplinary teams consistently receive excellent feedback from clients and commissioners and we strive to ensure that both our clients and our colleagues are at the heart of all that we do.

MAIN PURPOSE

The Administrator/Receptionist is a core post in the Oakdale Centre. The role is pivotal in ensuring the smooth day-to-day running of a busy counselling centre, providing services for a diverse range of clients. 

The Administrator/Receptionist is responsible for the day to day organisation of the Centre,  including all administrative tasks.

MAIN RESPONSIBILITIES

Administration

• To answer the front door and direct clients to their therapy room

• To answer the telephone, take messages, make or rebook appointments, and assist Oakdale’s clients and therapists with the organisation of appointments

• To take on a busy administration workload helping Oakdale and Oakdale’s therapists process their caseloads

• Being a first point of telephone contact for clients

• Taking client information and enquiries

• Managing therapists’ diaries

• Inputting information onto Oakdale’s client database

• Processing case administration within this system

• Typing and sending letters and appointment emails

• Assisting in the set up and administration of continuing professional development training courses and providing general support for the management team.

• Check the building and lock up at the end of the shift, including setting the alarm and asking the last practitioner to wait and lock up with you.

• Print off appointment lists from Acorn

• To provide health and safety support assistance with facilities management, including recording any relevant issues and then reporting them to the centre manager and appropriately resolving them. 

• To ensure that all policy and procedures are adhered to, kept up to date and reviewed.

• To ensure the building is kept securely at all times and complies with annual health and safety regulations at all times.

• To prioritise emails, and respond in order of importance and forward any relevant messages to practitioners and staff to ensure appropriate communication between reception and the rest of the organisation.

General Duties

• To be an integral staff team member of the centre team and contribute to its positive reputation and development.

• To attend appraisals and training, when required.

• To comply with the requirements of the centre’s policies and procedures.

• To undertake evening/weekend work.

• To undertake housekeeping duties. Stock up rooms and make sure they are clean and tidy for the next day.

• Make sure the kitchen is clean and no dirty cups or plates are left. Where applicable, do the dishwasher.

• Assist with fire checks (once you’ve had training)

Benefits

• 21 days annual leave plus bank holidays (rising after the length of service) 

• Enhanced Occupational Sick Pay (OSP)

• Cycle-to-work schemes

• Simplyhealth Programme including Employee Assistant Programme, GP, and priority physiotherapy access

• Fully funded flu vaccines.

• Eyecare voucher scheme 

• Employee discount scheme

• Technology salary sacrifice scheme for home appliances, tablets, mobiles, TV’s, fitness trackers, and more

• A supportive culture that values work-life balance including agile working and the option to apply for flexible working from day one.

• Ongoing CPD (internal & external)  - we work with experts to bring high-quality CPD to our teams, to help further their skills and knowledge, and to improve the support.

  
  

  Salary: £13,440 FTE( £28,000)

  Hours: 18 per week

  Working pattern: Covering Evenings and Saturdays

  Occasional additional hours will be required to support with the teams leave.