Job Title: Triage Support Worker- 12 Month FTC contract

Location: Harrogate/ Horsforth/ Halifax with Additional home working

Hours: 37.5

Salary: 26k - 28k

About us

Oakdale was established nearly twenty-five years ago and is highly regarded as a professional therapy provider. We are a not-for-profit community-based organisation and our team is united by a commitment to provide flexible, bespoke, evidence-based, and high-quality clinical services to meet the particular needs of each of our clients as well as the requirements of commissioners for an appropriate, collaborative, value-for-money service.

The Oakdale Group provides a wide range of specialist assessments, including for autism, ADHD, and developmental trauma. Oakdale also provides a wide range of psychological therapies for children, young people, and adults. Many of our services are commissioned by the NHS, Local Authorities, and schools, and include services for NHS staff. Others are accessed by members of the public who pay for them privately, through medical insurance, or through our charitable arm.

The Triage Support Worker will provide comprehensive service delivery of triage and report administration including clinic report preparation, triaging referrals and reviewing diagnostic reports.

There will also be other ad hoc administrative tasks and responsibilities.

Key Responsibilities:

• To assist in the preparation of clinical reports under supervision from Oakdale’s Neurodevelopmental Assessment Team, including mentorship with a Higher Assistant Psychologist.
• Use analytical skills to effectively and accurately summarise assessment and triage information from a variety of sources and extrapolate clinically relevant information.
• To work through the information received to identify those cases that can be routinely allocated and those that are more complex and require additional clinical consideration prior to allocation.
• To review diagnostic reports to ensure that they meet the minimum standards of assessment to be accepted into the ADHD Medication Service.
• Managing own time effectively to ensure timely triage, allocation and throughput of cases.
• Maintain accurate case records on Oakdale’s case management system, and to ensure that cases are tracked and monitored to ensure an efficient allocations process.
• To be responsible for own workload under the direct support of a Higher Assistant Psychologist and/or the Triage Lead.
• Carry out other reasonable duties commensurate with the nature and level of the role

The Triage Support Worker will provide comprehensive service delivery of triage and report administration including clinic report preparation, triaging referrals and reviewing diagnostic reports.

There will also be other ad hoc administrative tasks and responsibilities.

About you

Essential:

• A minimum of 2 years of current administration experience
• Excellent written, verbal and report writing skills alongside a methodical and analytical approach with excellent accuracy and attention to detail
• Excellent written and verbal communication skills and a good telephone manner, with the ability to facilitate the resolution of issues
• The ability to work on your own initiative and prioritise workload working to tight deadlines
• A team player
• Proactive and organised
• Experience using a range of IT systems and packages including databases
• Responsible, trustworthy and reliable
• Knowledge of data protection regulations
• High level of personal and professional commitment

Preferred:

• Experience of using Google Workspace
• Experience working in neurodevelopmental or mental health services
• Familiarity with NHS or Local Authority pathways and commissioning processes
• An emerging understanding and interest in neurodevelopmental presentations and diagnoses or experience of working with individuals with autism, ADHD, intellectual disabilities or other complex needs
• A minimum of a degree in Psychology (Class 2:1 or higher) that provides eligibility for graduate basis for registration with the British Psychological Society
• With either a Bachelor’s degree (Class 2.1 or higher) or a Bachelor’s degree (any class) together with a higher degree
• Evidence of successful working within multidisciplinary teams